Press One Podcast

Press One for Tony White

On this episode of the Press One Podcast, hosts Steve and Shannon Clemonds kick things off with their signature mix of humor, parenting chaos, and weekly highlights in their "Weekly Meeting"—from a spirited “school trivia quiz” to test Steve's knowledge around all things Norton Creek Elementary. For "Low Hanging Fruit" this week, Steve and Shannon discuss Graduation Season happening all around the US. They also highlight their Hero's and Zero's of the week that may or may not include a flooding issue caused by one of the hosts....again. 
Our amazing guest this week is Tony White, the principal of Norton Creek Elementary, who shares his insights on leadership, education, and creating a positive environment for students and staff. He discusses his journey into education, the importance of community, and how to manage change effectively, especially during challenging times like the pandemic. Tony emphasizes the significance of safety, understanding student behavior, and delivering a positive experience for all stakeholders in the educational process. In this engaging conversation, Tony discusses the importance of listening and validating others, especially in a leadership role within education. He emphasizes the promise parents make to their children at birth and how schools play a crucial role in fulfilling that promise. Transparency in decision-making and creating a positive school environment are highlighted as key leadership values. The discussion also touches on the fun aspects of leadership, including surprising questions from teachers and the importance of humor in education.

Press One for David Schuringa

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds discuss their weekend plans, including Mother's Day celebrations and an upcoming family trip to Paris. They share their experiences with annual flower shopping and reflect on the efficiency of their daughter's school PTO. The conversation shifts to their 'Heroes and Zeros of the Week', highlighting a successful fundraiser and frustrations with travel apps. They also delve into the impact of AI on education and the changing nature of communication in the digital age, particularly the use of emojis and shorthand in texting.
Steve also welcomes David Schuringa, a close friend and former telecommunications leader turned realtor. They discuss David's diverse career journey, the influence of his psychology degree on his professional and personal life, and the importance of project management principles in everyday decision-making. The conversation also touches on navigating LGBTQ+ identity in the workplace, insights on retirement planning, and personal reflections on life choices and aspirations.

Press One for Tyler Buehler

In this episode of the Press One podcast, hosts Steve and Shannon Clemonds reflect on their podcast journey, share exciting family news about an upcoming trip to Paris, and discuss the emotional transition of their youngest child starting kindergarten. They highlight positive and negative customer experiences from the week, introducing a new segment called 'Hero of the Week' and 'Zero of the Week.' The conversation also touches on current events, including the impact of AI on language learning apps like Duolingo and a humorous story about a man who climbed Mount Fuji and went back for his phone.
Tyler Buehler shares his journey from the call center industry to leading services teams at NICE. He discusses the importance of change management in customer experience transformations, common mistakes customers make during projects, and the evolving role of AI in the industry. Tyler emphasizes the need for partnerships between IT and business, the significance of data in AI deployments, and the excitement surrounding NICE's unified solutions. He also reflects on personal leadership lessons learned from being a father and husband.

Press One for Robin Gareiss - Part 2

In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds discuss the transition from spring to summer, reflecting on the busy nature of household management and the nostalgic desire for a laid-back summer. They delve into the ethical implications of AI in radio, particularly a case where an AI host was used without disclosure, and explore the evolving landscape of education, emphasizing a shift towards skills over traditional college degrees.
In Part 2 of our interview with Robin Gareiss, she discusses the importance of personal connections in professional life, the joy of community service, and the significance of customer experience in technology. She reflects on leadership transitions within her company, the value of networking at conferences, and offers advice for young entrepreneurs, emphasizing the importance of mentorship and spiritual guidance.

Press One for Robin Gareiss - Part 1

In Part 1 of this 2 part episode of the Press One Podcast, host Steve Clemonds welcomes Robin Gareiss, who shares her journey from working in customer service to becoming a prominent figure in tech journalism and research. They discuss her college experiences at the University of Illinois, her career transitions, and the founding of her research firm, Metrigy, which focuses on connecting technology use to business success. In this conversation, Robin discusses the importance of bridging gaps in customer experience through data-driven insights and research. She emphasizes the role of AI in enhancing customer service, not replacing human jobs, and introduces the concept of 'agentics'—a combination of agency analytics and advanced AI frameworks that can improve workflows and decision-making. The discussion also touches on the evolving relationship between AI and customer interactions, highlighting the need for a balance between technology and the human touch. Steve also welcomes a new co-host, Shannon Clemonds. They discuss their recent Easter celebrations, family traditions, and the excitement of planning a surprise trip to Paris for their children. They also engage in a fun segment where Shannon answers personal questions, revealing insights about her preferences and dreams. They wrap up with a light-hearted discussion about community events and what adults would want to collect in an Easter egg hunt.

Press One for Einat Weiss

In this episode of the Press One Podcast, Steve Clemonds interviews Einat Weiss, the Chief Marketing Officer at NICE. They discuss Einat's journey to becoming a CMO, the importance of storytelling in marketing, and how leadership changes can foster agility within a company. Einat shares her approach to encouraging creativity within her team and navigating the evolving landscape of AI in marketing. The conversation also touches on the upcoming Interactions event and concludes with personal insights from Einat. Steve also shares personal anecdotes and insights into customer experience, highlighting the innovative strategies of the Savannah Bananas in transforming baseball into a captivating entertainment experience. He also discusses a recent miscommunication regarding AI by the U.S. Secretary of Education, emphasizing the importance of awareness in leadership roles. 

Press One for Jeremy Markey

In our next Quarterly Business Review, Steve has a co-host as Jim Heck joins the podcast. They explore a variety of light-hearted topics, from their personal sports fandoms to the evolution of Steve's podcasting journey. They share humorous anecdotes, discuss their favorite theme songs, and delve into unique food combinations. They have a fun conversation with Jeremy Markey, who shares his career journey, detailing his experiences in the contact center industry, the differences between BPO and internal contact centers, and the lessons learned during the COVID-19 pandemic. He discusses the challenges and opportunities presented by AI in the workplace and emphasizes the importance of stakeholder involvement in decision-making processes. The conversation highlights the evolution of workforce management and the significance of trust in remote work environments. In this engaging conversation, the speakers delve into the intricacies of RFPs and vendor relationships, emphasizing the importance of adequate time for contract negotiations. They share personal anecdotes that highlight life lessons learned through parenting and reading, particularly focusing on the topic of menopause. The discussion culminates in a light-hearted debate about the best movie trilogies, showcasing their passion for cinema and storytelling.

Press One for Paola Doebel

In this episode of the Press One Podcast, Steve Clemonds interviews Paola M. Doebel, who shares her career journey, insights on technology's role in customer experience, and the importance of being easy to do business with. They discuss the challenges in customer experience, the significance of consumer centricity, and how NICE is evolving to meet client needs. Paola also reflects on her leadership philosophy and the importance of change management in executing strategies effectively. In this engaging conversation, Paola and Steve delve into the intricacies of change management, the essence of leadership, and the journey of aspiring leaders. Paola shares her insights on navigating the emotional phases of change, the importance of being a supportive leader, and the sacrifices that come with leadership roles. She emphasizes the need for continuous learning and humility, while also sharing personal anecdotes that highlight the challenges and rewards of leadership. The discussion culminates in Paola's vision for her team, aiming to be recognized as a formidable force in the market.
Steve also shares personal updates, including officiating a wedding and attending a keynote speech by a former guest. He discusses insights from an Accenture study on customer experience, emphasizing the importance of technology in enhancing customer interactions. The conversation also touches on recent political gaffes, highlighting human nature and the need for accountability. 

Press One for Charlotte and Amelia

In this episode of the Press One podcast, host Steve Clemonds shares a fun and family-oriented episode featuring his daughters, Charlotte and Amelia. The conversation covers family activities, the girls' thoughts on work and future aspirations, and playful questions about their favorite things. The episode highlights the joys of parenting and the lightheartedness of family interactions, making it a unique and enjoyable listen.

Press One for Chris Irwin-Dudek

In this episode of the Press One podcast, host Steve Clemonds welcomes Chris Irwin-Dudek, who shares insights about his journey, the importance of emotional leadership, and the role of relationships in business success. They discuss the significance of events in the CCaaS world, how to align passion with daily work, and the power of collaboration. Chris emphasizes the need to plant your flag and take action, while also reflecting on personal branding and the importance of being authentic. The conversation wraps up with light-hearted moments about favorite television shows and a call to action for listeners.