Press One for Dan Belanger

In this episode of the Press One Podcast, host Steve Clemonds shares personal reflections on a transformative year, discussing family travel experiences (0:45), health improvements, and the importance of play in life (4:11). He also looks forward to the upcoming sales kickoff event with his Top 5 Things to look forward to at Sales Kick Off.

Steve also welcomes Dan Belanger, President of NICE Americas (12:55), who shares insights about his career journey, the importance of AI in enhancing customer experience, and the unique position of NICE in the market. They discuss the challenges and opportunities in the customer service industry, the upcoming sales kickoff event, and the excitement surrounding the future of NICE. In this conversation, Dan discusses his experiences in leadership roles across various organizations, emphasizing the importance of building trust, being honest, and prioritizing people over processes. He reflects on the challenges of balancing work and family life while maintaining a focus on personal growth and vulnerability as a leader. The discussion also touches on the significance of transparency and the need for leaders to be open about their limitations and experiences.