Press One for Dave Dyson

In this episode of the Press One podcast, host Steve Clemonds welcomes Dave Dyson, founder of Eclipse Telecom. The conversation begins with light-hearted sports banter about their favorite NFL teams, the Bills and the Chiefs. As the discussion progresses, Dyson shares his insights on entrepreneurship, emphasizing the challenges and misconceptions surrounding it. He recounts his journey to founding Eclipse Telecom, highlighting the importance of common sense in customer experience and the need for businesses to adapt to changing client expectations. Dyson concludes with predictions about the future of customer experience, stressing that companies must prioritize ease and efficiency to succeed in a competitive landscape. In this engaging conversation, Steve Clemonds and Dave Dyson explore the evolving landscape of customer experience (CX) and the critical role of AI in shaping business practices. They discuss the necessity of perpetual optimization in CX, the challenges and ethical considerations surrounding AI implementation, and the importance of consultative approaches in technology solutions. Dave shares personal reflections on wins in life and business, and concludes with bold predictions for the future, emphasizing the transformative potential of technology. 

Steve reflects on his recent experiences, including a disappointing Super Bowl and a nostalgic return to the University of Illinois. He draws parallels between these experiences and customer service, emphasizing the importance of attention to detail in creating memorable moments. Clemonds also critiques a major airline for their late entry into customer experience initiatives.