Press One for Tom Brannen

In this engaging conversation, Tom Brannen shares his journey from a Georgia Bulldog to a successful consultant and business owner in the technology sector. He discusses the importance of storytelling and video content in growing his companies message. The conversation also delves into the challenges of customer service in today's digital age, questioning why many companies still struggle to meet customer expectations despite advancements in technology. In this conversation, Tom Brannen and Steve Clemonds explore the challenges and opportunities in customer experience (CX) across various sectors, including government and private enterprises. They discuss the impact of legacy systems, the importance of consumer expectations, and how organizations can create positive relationships with their customers. The conversation highlights successful examples, such as Chick-fil-A, and emphasizes the need for a cultural shift in how businesses engage with consumers.

Steve reflects on his Thanksgiving traditions, the importance of family gatherings, and the excitement of the upcoming holiday season. He shares his passion for sports, particularly his pride in the University of Illinois athletic programs. The conversation shifts to the potential of generative AI in transforming retail pharmacies and travel experiences, highlighting its ability to enhance customer service and streamline operations.