Press One Podcast

Press One for Dan Belanger

In this episode of the Press One Podcast, host Steve Clemonds shares personal reflections on a transformative year, discussing family travel experiences (0:45), health improvements, and the importance of play in life (4:11). He also looks forward to the upcoming sales kickoff event with his Top 5 Things to look forward to at Sales Kick Off.
Steve also welcomes Dan Belanger, President of NICE Americas (12:55), who shares insights about his career journey, the importance of AI in enhancing customer experience, and the unique position of NICE in the market. They discuss the challenges and opportunities in the customer service industry, the upcoming sales kickoff event, and the excitement surrounding the future of NICE. In this conversation, Dan discusses his experiences in leadership roles across various organizations, emphasizing the importance of building trust, being honest, and prioritizing people over processes. He reflects on the challenges of balancing work and family life while maintaining a focus on personal growth and vulnerability as a leader. The discussion also touches on the significance of transparency and the need for leaders to be open about their limitations and experiences.

Press One for Avital Waig

In this episode of the Press One Podcast, Steve Clemonds interviews Avital Waig, who shares her journey in sales enablement, her professional aspirations, and the importance of balancing work and life while managing a global team. Avital discusses the significance of customer engagement, the role of AI in enhancing sales training, and her excitement for the upcoming Sales Kickoff 2025. The conversation also touches on best practices for sales pitches and personal reflections on family and career.
Host Steve Clemonds reflects on the holiday season and discusses various topics related to customer experience (CX) and generative AI. He shares personal experiences with FedEx, highlighting challenges in logistics and customer service. The conversation transitions into the importance of generative AI in enhancing CX strategies, emphasizing that AI should be viewed as a tool rather than a standalone strategy.

Press One for Steve Infante

In this episode of the Press One Podcast, Steve Infante shares his unique journey to becoming a leader in the customer experience (CX) and technology space. He discusses the importance of partnerships in the channel, the role of AI in enhancing customer experiences, and the evolving trends in the CX industry. Infante also introduces his new podcast, The CX Kitchen, where he merges his love for cooking with insights on customer experience. The conversation is filled with personal anecdotes, including his football background and memorable pranks, making for an engaging and insightful discussion. Host Steve Clemonds welcomes back Andy Bollinger to discuss various topics ranging from personal comfort foods to career influences and holiday traditions. The conversation flows through rapid-fire questions, insights on sales careers, and the importance of mentorship, culminating in a light-hearted discussion about Christmas traditions and family experiences. Finally, Steve shares a humorous story about starting an Instagram account to poke fun at his own domestic mishaps.

Press One for Rich Oakes

In the first Quarterly Business Review of the Press One Podcast, with Co-Hosts Steve Clemonds and Andy Bollinger, they chat with Rich Oakes who shares his journey from a small town in Ohio to becoming the President of GigSmart. He discusses the importance of hard work, customer experience, and the value of feedback. Rich reflects on his experiences at Cutco, emphasizing persistence and grit in entrepreneurship. He also shares insights on raising a future college athlete and the role of social media in business development. The conversation is filled with personal anecdotes, valuable lessons, and a light-hearted approach to serious topics.
Steve Clemonds and Andy Bollinger engage in a lively conversation covering Andy's background, personal insights, and career reflections. T
Steve also reflects on the transition back to routine after the Thanksgiving holiday, sharing personal anecdotes about the cold weather in Chicago and a disappointing experience at a Northwestern basketball game. He emphasizes the importance of customer experience in sporting events.

Press One for Tom Brannen

In this engaging conversation, Tom Brannen shares his journey from a Georgia Bulldog to a successful consultant and business owner in the technology sector. He discusses the importance of storytelling and video content in growing his companies message. The conversation also delves into the challenges of customer service in today's digital age, questioning why many companies still struggle to meet customer expectations despite advancements in technology. In this conversation, Tom Brannen and Steve Clemonds explore the challenges and opportunities in customer experience (CX) across various sectors, including government and private enterprises. They discuss the impact of legacy systems, the importance of consumer expectations, and how organizations can create positive relationships with their customers. The conversation highlights successful examples, such as Chick-fil-A, and emphasizes the need for a cultural shift in how businesses engage with consumers.
Steve reflects on his Thanksgiving traditions, the importance of family gatherings, and the excitement of the upcoming holiday season. He shares his passion for sports, particularly his pride in the University of Illinois athletic programs. The conversation shifts to the potential of generative AI in transforming retail pharmacies and travel experiences, highlighting its ability to enhance customer service and streamline operations. 

Press One for Shannon Clemonds - Thanksgiving Special

In this episode of the Press One Podcast, hosts Steve Clemonds and Shannon Gail celebrate Thanksgiving by reflecting on family, productivity, and the importance of taking time off work. They discuss the 'One Thing a Day' method for managing tasks during the busy holiday season and delve into the impact of AI on creative industries. The episode also features fun games and personal insights, making it a light-hearted yet meaningful conversation. In this engaging conversation, the hosts delve into various themes surrounding family life, sports rivalries, healthy eating, and holiday traditions. They share personal anecdotes about balancing work and family, the importance of shared meals, and the challenges of maintaining a healthy lifestyle amidst busy schedules. The discussion also touches on navigating differences of opinion, the significance of family support, and the joy of practical jokes during family gatherings. As they approach the holiday season, they reflect on cherished memories and the dynamics of dividing holiday time between families, all while keeping the conversation light-hearted and relatable.

Press One for Robert Jackman

In this episode of the Press One Podcast, Robert Jackman shares his journey from a business career to becoming a best-selling author and therapist. He discusses the impact of imposter syndrome, the importance of self-validation, and practical strategies for setting healthy boundaries in both personal and professional life. The conversation emphasizes the significance of intuition and self-compassion in navigating life's challenges, culminating in the introduction of Robert's new book, 'The Courage to Set Healthy Boundaries.'
Host Steve Clemonds shares personal reflections on his daughter's achievements after winning a recent award, discusses CVS Health's innovative retail strategies and how he believes digital strategies in Customer Experience are having a big affect on in store efforts to improve sales, experience, etc.

Press One for Peter Sabine

In this Episode of the Press One Podcast, Peter Sabine shares his unique journey from being an Air Force acquisitions officer to becoming the RVP of Strategic Sales for Nice. He emphasizes the importance of customer experience and making business interactions easy, especially in the context of modern technologies like AI and analytics. The conversation highlights the significance of personal branding and the interconnectedness of professional relationships. In this conversation, Peter Sabine discusses the challenges customers face when evaluating AI technologies, the importance of having a clear vision for AI implementation, and the complexities of navigating the AI vendor landscape. He shares personal anecdotes about frugality and financial awareness from his childhood, and concludes with a light-hearted discussion about his favorite Australian snacks.
Also in this episode, host Steve Clemonds shares personal updates, including reflections on turning 40 and the lessons learned as he enters a new decade. He emphasizes the importance of friendships, health, and travel, drawing insights from an article by Rudri Patel. 

Deep Dive: Press One for Sarah Kelly

In this bonus episode of the Press One Podcast, host Steve Clemonds and guest Sarah Kelly delve into the art of sales and pitch preparation. They discuss common mistakes made during presentations, the importance of understanding the audience, and the difference between a pitch and a meeting. Sarah emphasizes the need for authenticity in storytelling and the significance of engaging the audience by considering what they should feel, think, and do after the presentation. The conversation wraps up with best practices for effective presentations, highlighting the importance of genuine connection and belief in the product being sold.

Press One for Sarah Kelly

In this engaging conversation, Sarah Kelly shares her journey from working in corporate environments to becoming an entrepreneur with her company, Sarah Says. Sarah emphasizes that effective communication is crucial for success in business and highlights the need for relatable storytelling to connect with audiences. In this engaging conversation, Sarah Kelly shares her passion for coaching and empowering others, particularly through storytelling and public speaking. She recounts her experiences coaching individuals to pitch their ideas and the emotional connections formed during these processes. The discussion also touches on humorous family anecdotes, cultural reflections from her travels, and her aversion to karaoke.
Also in this episode, host Steve Clemonds discusses the significance of storytelling in business and customer experience. He shares personal anecdotes about family and community events, emphasizing the importance of human connection and emotional investment in customer interactions. The episode features a fun family game segment and highlights Ryan Reynolds' entrepreneurial success through storytelling.