Press One Podcast

Press One for Anthony Mulizio

In this episode of the Press One podcast, host Steve Clemonds interviews Anthony Mulizio, co-owner of Preferred Electric. They discuss Anthony's journey from working in the field to managing the business, emphasizing the importance of customer experience, adaptability, and employee empowerment. Anthony shares insights on overcoming challenges during the pandemic and the significance of brand loyalty in securing new projects. The conversation concludes with the weekly "Circle Back" question as well as his one go-to food item and if he likes pineapple on pizza.
Steve also discusses his recent family trip to central Illinois, celebrates friends' milestone birthdays, and dives into the importance of customer service in the age of AI. He highlights a recent Harvard Business Review article on improving customer service with AI, emphasizing the need for personalization and the alarming percentage of organizations not yet utilizing AI. The conversation then shifts to Zoom's challenges in maintaining a frictionless customer experience as they expand their services.

Press One for Joe Johnson

In this episode, Joe Johnson, founder of Obvious Shirts, shares his unique journey from a corporate job at CareerBuilder to launching a successful e-commerce apparel brand. He discusses the importance of customer experience, the challenges of entrepreneurship, and the role of creativity in his business. Joe also reflects on his philanthropic efforts and the personal connections that have shaped his career. The conversation highlights the significance of following one's gut feeling and the impact of community engagement in building a brand.
Your host, Steve Clemonds, also shares his weekend experiences, including family outings and a neighborhood HOA meeting that revealed the complexities and even some dramas of two different eras living in the same neighborhood. He emphasizes the importance of kindness in neighborhood interactions and introduces a new sponsor, Obvious Shirts! 

Press One for Eric Ludwig

In this episode of the Press One podcast, host Steve Clemonds interviews Eric Ludwig, co-founder of Rise Technology Advisors. They discuss Eric's journey into entrepreneurship, the importance of customer experience in technology migration, and the evolving landscape of AI and automation. Eric shares insights on how businesses can assess their readiness for technology changes, the significance of building consensus among stakeholders, and the differences between AI and automation. Also in this episode, Steve discusses various topics including personal anecdotes, his unpopular opinions, and customer experience insights with the help of a colleague in this weeks Low Hanging Fruit.

Press One for Wendy Olek

In this episode of the Press One Podcast, host Steve Clemonds interviews Wendy Olek, SVP of Strategic Sales at NICE. They discuss Wendy's career journey, the challenges she faced as a female leader in a male-dominated industry, and the impact of AI on business. Wendy shares her insights on building relationships with executives, offers advice for young women in business, and reflects on her personal life and family. The conversation highlights the importance of authenticity, trust, and inspiration in leadership.
Also in the episode, Steve shares his personal experiences and reflections on the challenges of launching a new podcast. He discusses the recent Dreamforce event and the ongoing competition between Salesforce and Microsoft, particularly in the realm of AI solutions. Clemonds highlights the hesitance of executives to invest in AI due to various challenges, including policy issues and lack of readiness within organizations. He emphasizes the importance of having a solid foundation for AI implementation and the role of NICE in addressing these challenges.
 

Press One for Shannon Gail

The Press One podcast, hosted by Steve Clemonds, aims to bring a relatable and engaging discussion around customer experience and business. The first episode features our weekly "Low Hanging Fruit" segment and kicks off with an interview of Shannon Gail, Founder of Shannon Gail Events.
Shannon, a serial entrepreneur, shares her journey in the hospitality and event production industry and offers insights into creating personalized customer experiences. She emphasizes the importance of listening to clients and customizing services to meet their needs. Shannon also discusses the challenges she faced during the COVID-19 pandemic and how she navigated them with grace and resilience. The conversation touches on topics such as business differentiation, building a strong team, and the significance of having a finance background. Overall, Shannon's story highlights the importance of trust, confidence, and taking calculated risks in entrepreneurship.